Frequently Asked Questions

DAVID ARTLIFE · Made-to-Measure & Fit Support

How do I get measured for my custom garment?

Use our illustrated women’s measurement guide or men’s measurement guide. Ask someone to help you, use a soft measuring tape and follow each instruction. Do not add extra room to your body measurements; our tailors calculate the garment allowance. Download your completed profile and contact us to arrange the next step. The guide does not automatically send your measurements or save them to a customer account.

Can I order online and provide my measurements later?

Yes. After ordering, contact us with your order number so we can help you complete your measurements and garment choices. Production starts once payment, measurements, customisations and fabric availability have been confirmed. An incomplete measurement profile can delay production.

How long does production take?

Production typically takes 2–3 weeks after your order details have been confirmed. Shipping time is additional and depends on the destination. Measurement reviews or changes to your order may affect the schedule. Contact us before ordering if you have a deadline.

When should I order for a wedding or event?

Order well in advance of your event or travel date. Allow time for measurement confirmation, production, shipping and any fit adjustments. Tell us your required date before ordering so we can discuss a realistic schedule.

Are customisation options included in the price?

Available options and included features vary by garment and fabric. Please check the product details or ask us about your preferred lapels, lining, buttons and monogram. Any additional charges will be explained before you confirm the option.

What if my garment needs a fit adjustment?

Try on your garment promptly after delivery and contact DAVID ARTLIFE within 14 days of receiving your order to report fit concerns. Keep the tags attached and avoid wearing the garment beyond trying it on or arranging alterations before we review the issue. Include your order number, a short description and clear front, side and back photographs with your arms resting naturally.

We will review the fit and discuss suitable alterations or another appropriate solution. Please contact us within the 14-day window even if you cannot arrange a fitting appointment immediately.

Why might a first order need adjustments?

Body shape, posture and your preferred fit can affect how a finished garment feels and hangs. A first fitting may reveal small adjustments needed to refine the result. Tell us whether you prefer a slim, tailored, regular or relaxed fit when completing your profile.

Can I use a local tailor?

For eligible online purchases in the United States, Canada and Australia, we offer local alteration reimbursement within the limits below. Contact us within 14 days of delivery before arranging alterations. Obtain an itemised quote and have the proposed work reviewed first. If the quote exceeds the allowance, do not proceed until you have contacted us to discuss an alternative.

Reimbursement is for approved actual alteration costs up to the applicable limit, not a cash allowance paid automatically. Suit allowances cover the suit as a whole. Please contact us about Hong Kong, other destinations, skirts or dresses before arranging local alterations; no fixed allowance is listed for these.

How do I submit an alteration claim?

Contact us with your order number within the 14-day claim window. We will confirm the required information and the receipt-submission deadline. Keep an itemised receipt showing the tailor’s business name, address, date, work performed and amount paid. A fully handwritten receipt is not accepted. Send the requested documents to our team for review.

What if a local tailor cannot resolve the fit?

Contact us before any work begins. Send your fit photographs, a description of the issue and the tailor’s assessment. We will review the garment and discuss the appropriate next step. Do not return a garment without contacting us first.

What is the return policy for custom garments?

Made-to-measure garments are produced to your measurements and selected details, so we do not accept change-of-mind returns or refunds for these garments. Fit concerns are handled through our fit-support process. Quality defects, incorrect items and any rights under applicable consumer law are handled separately; this policy does not exclude those rights. Ready-to-wear items are subject to the applicable policy stated for those products.

What if my garment has a quality or construction issue?

Please contact us promptly, preferably within 14 days of delivery, with your order number, a description and photographs. Keep the garment unaltered and retain its tags while we assess it. We will discuss an appropriate resolution based on the issue.

Who pays for shipping a garment back for assessment or repair?

Please contact us before sending anything back. We will confirm the return address, shipping method and responsibility for any shipping charges for your case before you dispatch the garment. Local alteration reimbursement does not automatically include shipping costs.

Where can you deliver?

We offer international delivery to supported destinations. Check the shipping options at checkout, or contact us before ordering if your destination is not available. Shipping charges and any applicable import duties or taxes should be confirmed before your order is finalised.

What does availability mean for a custom garment?

Made-to-measure garments are produced to order and depend on fabric availability. They are not finished garments ready for immediate dispatch. If your selected fabric is unavailable, we will contact you to discuss alternatives before proceeding. Ready-to-wear stock is specific to the listed size and colour.

How can I contact DAVID ARTLIFE?

Contact us on WhatsApp or email bespokesuit6@gmail.com. Please include your order number when asking about an existing order.